Customer Service Executive (Calibration Services) - #1167292

Primary responsibilities:

• Deliver and maintain high-quality customer service.

• Attend to client’s enquiry and provide quotations.

Specific responsibilities:

• Provide quotation to clients.

• Promote and sell service

• P.O. follow-up and update to Job System (if applicable)

• D.O. issuance (if applicable)

• Attend to clients’ enquiry/request, e.g. phone-in or email clients.

• Maintain clients’ database.

• Recall equipment from clients and follow up (if applicable)

• Equipment scheduling for delivery, collection, sub-con and on-site calibration schedule (if applicable)

• Draw prospect list and forward it to Business manager / Sales to follow up on the leads

• Ask for more business while interacting with customers

• Follow-up on outstanding payment from clients

• Constantly strive to deliver outstanding services

• Listen to and anticipate the client’s needs and pains to offer the most suitable solution

• Always act in a friendly and reliable manner

• Act upon client feedback

• Manage timely trouble shooting and assist customers as necessary

• Ensure availability to customers

• Build and foster collaboration with internal teams involved in service delivery

• Identify, act upon and follow up client reported issues and inform the sales, operations and KAM teams as appropriate

• Constantly listen to the voice of the market

• Proactively keep in touch with the client base to strengthen relationships and ensure retention

• Exceed regular service level and provide extra-mile support

• Be abreast of SGS new products and services and propose them to customers as appropriate

• Go beyond clients' core business to identify new opportunities

• Act upon or forward business opportunities beyond sphere of influence to the sales team

• Promote a positive image of SGS

• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures

• At all times, comply with SGS Code of Integrity and Professional Conduct

• Assist in the retention of key existing customers.

• Perform any other responsibilities as assigned by the Management.

• Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity

• Any other duties as assigned

Requirements:

• Diploma in Business, Engineering or equivalent field.

• At least one year of business related or sales experience.

• Well-versed in office skill tools.

• Must be a team player with a customer service oriented mindset.

• Able to work independently with minimum supervision.

• Able to interact well with peers, management and clients.

• Ensure information are correct between system and equipment.

• Good communication, negotiation and interpersonal skills

• Acts quickly and responsively

• Works well under pressure in a fast-paced environment.

• Fluent in English and local language

• Applies judgment and acts according to the SGS Standards of Ethics & Integrity.