Retail Operations Manager | New Anime Store Opening | Suntec City - #1166438

Job Summary

Lead the launch and daily operations of our new Suntec City store. We are looking for a commercially minded, hands-on leader who takes ownership, drives results and builds a high-performing retail team.

Salary & Benefits

• S$3,800–S$4,500 per month

• Monthly Performance Bonus

• Staff Purchase Discount

• 3-month probation period, with probationary salary set at S$200 below the confirmed salary

• Final salary will be determined based on relevant experience, capabilities and overall suitability for the role

Key Responsibilities

• Take ownership of the overall operations and performance of the store.

• Lead, coach and manage the retail team, including staff scheduling, task delegation and performance follow-up.

• Drive sales through effective merchandising, promotions, events and customer engagement.

• Monitor sales performance, inventory movement and customer demand to support product selection and replenishment.

• Maintain accurate inventory records, organised stock management and high store presentation standards.

• Identify operational issues, recommend practical solutions and ensure effective execution.

• Stay informed about anime, gaming, collectibles and pop-culture trends to support merchandising and product decisions.

• Provide proactive updates on store performance, staffing, inventory and operational concerns.

• Work closely with management on business growth, product launches, marketing initiatives and new opportunities.

Requirements

• Diploma, bachelor’s degree or equivalent relevant experience preferred.

• Minimum three years of relevant retail experience, including supervisory or management responsibilities.

• Strong leadership and people-management capabilities.

• Commercially minded, with the ability to identify opportunities to improve sales and store performance.

• Strong organisational, planning and problem-solving skills.

• Able to work independently, take ownership and make sound operational decisions.

• Experience in inventory management, merchandising, POS systems or retail reporting is an advantage.

• Strong interest in anime, manga, games, collectibles or pop-culture trends is highly preferred.

• Excellent communication and interpersonal skills.

• Able to work according to a retail roster, including weekends and public holidays.

The Ideal Candidate

• Takes ownership and remains accountable for results.

• Leads by example and maintains clear standards across the team.

• Communicates proactively and raises issues before they escalate.

• Approaches challenges with a practical, solution-oriented mindset.

• Continuously looks for ways to improve sales, operations and customer experience.

• Is interested in growing with the business over the long term.