Cashier's Lead - #1165627

Cashier's Lead

Job Description (JD) and Key Responsibilities

• To lead, supervise, and provide training to the cashier teams, with the objective of enhancing service standards and operational efficiency.

• To manage manpower planning, duty roster scheduling, and attendance arrangements for the cashier teams, including coordinating and monitoring overtime arrangements where necessary.

• To handle on-site operational issues and oversee customer service matters, including the timely resolution of customer complaints and ad-hoc situations.

• To provide operational support and stand in as cashier when required.

• To perform other related administrative duties, including managing and applying for banking payment terminals, assisting in applications for utility services for retail outlets, handling cash deposit arrangements, tender-related matters, and other related operational support functions.

Requirements

• Minimum Diploma in Accounting or equivalent

• At least 2–3 years of cashiering or retail experience, with supervisory or team-leading experience required

• Good knowledge of POS systems, cash handling procedures, and payment processing

• Strong numerical accuracy and attention to detail

• Excellent customer service, communication, and interpersonal skills

• Able to lead, motivate, and coach a team in a fast-paced retail environment

• Good problem-solving skills with the ability to handle customer concerns professionally

• Proficient in basic Microsoft Office applications (Word and Excel) is an advantage

• Able to work on weekends, public holidays, and rotating shifts

• Responsible, trustworthy, and able to work independently with minimal supervision

• Experience handling high-volume transactions and cash reconciliation

Note:

• We will be shifting from Ang Mo Kio Office to Tampines Office