Corporate Technology Support Associate (Oracle Fusion ERP) - #1131049

Job Description

We are seeking an experienced Oracle Fusion ERP Support Consultant to provide technical and functional support to our clients. The ideal candidate will have hands-on experience with Oracle Fusion Cloud ERP modules (Financials, Procurement, Projects, etc.) and a strong background in troubleshooting, issue resolution, and user support.

Responsibilities

• Provide L2/L3 support for Oracle Fusion ERP applications, resolving technical and functional issues.

• Troubleshoot and diagnose problems related to Oracle Fusion modules (GL, AP, AR, FA, Procurement, etc.).

• Work closely with end-users to understand issues and provide timely resolutions.

• Collaborate with Oracle Support (SR creation, follow-ups) and internal teams for issue escalation.

• Document solutions, create knowledge base articles, and conduct user training if required.

• Support reporting (OTBI, BI Publisher), and workflow setups.

• Ensure compliance with SLAs and maintain high customer satisfaction.

Requirements

• Min 3 years of hands-on experience in Oracle Fusion ERP support/implementation.

• Strong knowledge of Oracle Fusion Cloud ERP modules (Financials, Procurement, Projects, etc.).

• Experience in troubleshooting (workflows, approvals, and integrations).

• Proficiency in SQL, FBDI, and Oracle Fusion reporting tools.

• Ability to analyze logs, debug issues, and provide root cause analysis.

• Excellent communication and client-facing skills.

• Oracle Fusion ERP certification (preferred but not mandatory).

• Experience in Oracle Revenue Management and Billing (ORMB) – highly desirable.

• Hands-on experience with Oracle Integration Cloud (OIC) for ERP integrations.