Outlet Supervisor / Assistant Manager - #1115734

• Working location(s): Hougang/ Sengkang/ Punggol

• Working hours: Min. 8-10 hours per shift ; Rotating shifts ; No fix morning shift

Key Responsibilities:

• Outlet Operations
  ⌦ Oversee day-to-day of the outlet operations, ensuring efficiency and smooth workflow.
  ⌦ Manage opening and closing procedure, cash handling and daily sales reconciliation.
  ⌦ Maintain impeccable standards of store cleanliness and hygiene.
  ⌦ Monitor equipment condition and report any maintenance issues.

• Customer Service Excellence
  ⌦ Lead by example in delivering exceptional and friendly customer service.
  ⌦ Actively engage with customers, address inquiries and resolve any issues promptly and professionally.
  ⌦ Gather customers' feedback to continually improve the service experience.

• Sales & Performance
  ⌦ Drive sales by motivating the team to upsell and recommend products.
  ⌦ Monitor daily/weekly sales performance and work with Area Manager to achieve targets.
  ⌦ Track and control wastage by monitoring product shelf life, implementing first-in-first-out (FIFO) practices and reporting slow moving items.
  ⌦ Ensure bread, cakes and pastries are well-labelled, adjusting displays throughout the day (e.g., replenishing, rearranging of products) to optimize sales.

• Team Leadership & Development
  ⌦ Supervise, train and motivate a team of sales staffs and bakers.
  ⌦ Assist in scheduling staffs' rosters to meet operational needs.
  ⌦ Conduct on-job training for new hires on product knowledge and operational procedures.
  ⌦ Be actively involved in all aspects of the outlet (including cashiering, serving customers).
  ⌦ Resolve operational issues quickly and effectively.

Job Requirements:

• At least 2-3 years of supervisory experience in F&B/ Retail operations. (Candidates with extensive experience and demonstrated leadership capabilities will be considered for the Assistant Manager role)

• Strong leadership qualities with the ability to inspire and manage a diverse team.

• Friendly, approachable and able to handle customers' feedback/ complaints professionally.

• Excellent interpersonal and communication skills.

• Proactive, resourceful and able to work under pressure in a fast-paced environment.

• Flexibility to work on weekends, public holidays and shift hours.

• Physically fit to handle product stocking, lifting and standing of long hours.