F&B Outlet Manager - #1107104

• Oversee the day-to-day operations of the F&B outlet, ensuring smooth service and customer satisfaction.

• Maintain high standards of food, service, health, and safety.

• Monitor and evaluate guest satisfaction to identify areas for improvement.

• Ensure compliance with all hygiene, health, and safety regulations.

• Supervise, train, and develop team members to maintain service excellence.

• Schedule and assign duties to staff based on operational needs.

• Conduct performance evaluations and provide coaching/feedback.

• Foster a positive, productive, and respectful work environment.

• Monitor outlet performance and drive profitability through cost control and upselling.

• Review daily sales and manage P&L statements for the outlet.

• Manage inventory levels, ordering, and stock rotation.

• Work with finance or procurement to control food and beverage costs.

• Build rapport with regular and VIP guests.

• Handle guest complaints professionally and effectively.

• Ensure that guest feedback is communicated to the team and acted upon promptly.

• Prepare daily/weekly/monthly operational reports as required.

• Maintain proper documentation, SOPs, and operational checklists.

• Assist in planning and execution of promotional activities and events.

• Coordinate closely with kitchen, bar, and other departments to ensure seamless service.

• Work with HR on staffing needs, recruitment, and onboarding.

• Support marketing and operations teams with feedback and on-ground insights.

Requirements:

• Proven experience in F&B managerial role

• Strong leadership and team management skills.

• Excellent customer service and interpersonal skills.

• Solid understanding of budgeting, P&L, and cost control.

• Flexibility to work evenings, weekends, and holidays.

• Proficiency in POS systems and basic computer applications.