GOVT LINKED CALL CENTRE AGENT [1 YEAR] @ YIO CHU KANG - #1100750

RecruitFirst

Date: 12 hours ago

District: Singapore

Salary: $2,000 - $2,600 / month

Contract type: Full time

Work schedule: Full day

RecruitFirst is hiring! You will be outsourced/ deployed to:

Location: nearest mrt – Yio Chu Kang MRT

Pay: up to $2600 basic salary + allowances

Duration: 1 year

Working Hours:

Monday to Friday 8.30 AM to 5.30 PM + Alt Saturday 8.30 AM to 1.00 PM

Responsibilities:

To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
Attend to customers’ feedback or complaints in a timely manner.
To handle calls within the First Call Resolution (FCR) and only to escalate complex cases to Department Officer.
Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
To be cross trained in another skillset or domain

Customer service experience

Comfortable with call centre environment , KPI driven !

Interested applicants, please apply directly

Only shortlisted candidates will be notified.

Chloe Tong

Outsourcing Team

RecruitFirst Pte Ltd

E.A. 13C6342

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