Call Center Representative - #1099741

Handle customer inquiries, complaints, suggestions, and commendations received via phone

Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and satisfaction

Pay attention to customer needs, promptly provide feedback to relevant departments, and ensure accurate entry of customer feedback information

Keep real-time track of quality assurance scores and satisfaction to ensure service levels meet the required standards

Master customer service knowledge and communication skills to enhance service level and increase customer satisfaction.

Uphold strict customer data security by fully complying with the Privacy Act.