Sales Order Manager 2 (R-4673) - #1096433

Job Summary & Responsibilities

Position Description

As part of the Sales Operations team, you will be responsible for managing the order fulfillment process from forecast, manufacturing slot request, booking closure shipment and revenue recognition.

This position requires knowledge of order acceptance policies and dedication to the excellence and accuracy of the order processing processes.  The Sales Order Manager 2 is the primary point of contact for order placement by current accounts, customer service, problem resolution, fulfilling requests, sales database management, forecast implementation, etc.  

Additional activities will require participating in cross-functional initiatives to improve existing business processes and documentation.  Knowledge of ERP system (Oracle EBS), Oracle Sales Cloud, Oracle CPQ and order acceptance policies and proficiency with Microsoft Office with emphasis on Excel also required.

Forecast

• Work with Sales to create/Update/ maintain forecast opportunities in Oracle Sales Cloud and Oracle CPQ.

• Ensure accuracy of transactions to maintain reliability in financial reporting.

Customer orders

Create and maintain accurate Sales Orders in Oracle EBS, including: 

• Assist to generate quotation based on sales and marketing input.

• Collaborate with Sales, Finance and Legal teams to review and interpreting customer contracts to ascertain the level of SOX compliance to corporate policies.

• Gather, review, and organize all documentation related to new orders. Ensure all documentation is received for accurate revenue recognition.

• Prepare/review clean booking checklist (CBC) to ensure all booking requirements (e.g., purchase orders, quotes, technical specs, NDA’s, Terms and Conditions, demonstration approval or clarification letters, etc.) is complete.

• Process purchase orders in compliance with our SOX policies and procedures.

• Collaborate with sales, finance, marketing, business unit, operations, supply chain, manufacturing, service and shipping teams to resolve order issues such as order status, parts availability, and purchase order terms.

• Escalate to management as needed to resolve quoting, booking or revenue issues.

• Understand shipping INCO terms and how this may impact revenue recognition along with back ordered items.

• Understanding and creating shipping documents.

• Process and enter Vendor orders.

• Experience with letters of credit is preferred.

• Experience with license management system is preferred.

Configurations

• Work in cross functional groups to capture customer configuration requirements into buildable systems within manufacturing business guidelines.

• Review sales or customer-requested inside lead-time changes for shipment or configuration and obtain approvals.

Communication and Reporting

• Coordinating communications of order shipment status & configuration changes between manufacturing, account teams and customers.

• Ensure accuracy of transactions to maintain reliability in financial reporting.

• Maintain excellent communication with account teams to meet their needs and ensure satisfaction.

• Must possess good organization, interpersonal, communication, decision-making and problem-solving skills.

• Manage customer-specific reporting requirements.

• Attend weekly meetings with the regions and operations to align and resolve open issues.

• Work across time zones (i.e., APAC, EUR, PST, EST).