L2 Application Support Engineer (Payments) | Contract - #1172152

Responsibilities

• Take initiative and proactively address tasks and issues.
• Resolve user queries efficiently while maintaining a strong service mindset.
• Provide technical and non-technical support to the Singapore Branch.
• Communicate clearly and professionally with users, technical teams, vendors, and management.
• Balance technical knowledge with effective business communication.
• Clearly communicate incidents, business impact, risks, workarounds, and resolution status.
• Build strong relationships with users, vendors, and internal support teams.
• Coordinate with relevant teams to ensure timely resolution of issues and requests.
• Maintain incident logs, reports, SOPs, and knowledge repositories while driving service improvements.
• Work with L3 Support and vendors to define SLAs and ensure compliance with agreed service standards.
• Provide application support for FAST Payment systems.
• Support Accounting and Customer Information File (CIF) applications.
• Troubleshoot applications, investigate incidents, resolve issues, and handle service requests.
• Support application releases, changes, enhancements, and post-deployment validation.
• Perform application monitoring, health checks, and operational support.
• Collaborate with L3 Support and vendors to resolve complex application issues.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 8 years of application support experience within corporate banking or financial services environments.
• Strong hands-on experience supporting FAST payment systems and other payment-related applications.
• Solid understanding of payment transaction processing, banking operations, and end-to-end payment workflows.
• Working knowledge of accounting processes, reconciliation, settlement, and General Ledger (GL) impacts.
• Good understanding of CIF (Customer Information File/System) and customer master data management.
• Proven experience supporting Commercial Off-the-Shelf (COTS) applications.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Ability to manage multiple application support activities, enhancements, and projects simultaneously.
• Experience leading application support teams and effectively balancing BAU operations, application enhancements, and project deliverables.
• Strong stakeholder management, communication, and vendor coordination skills.

Preferred Skills and Experience

• ITIL Foundation certification is preferred.
• Experience supporting PayNow, GIRO, SWIFT, and ISO 20022 payment messaging.
• Familiarity with Splunk, Dynatrace, AppDynamics, or similar application monitoring and observability tools.
• Experience conducting application health checks and operational monitoring.
• Basic knowledge of SQL, log analysis, and application troubleshooting techniques.

Good to Have

• Experience administering Windows Server and Linux Server environments.
• Familiarity with ServiceNow, Jira, Azure DevOps, or similar IT service management and support tools.
• Exposure to MAS Technology Risk Management (TRM) guidelines and banking IT governance practices.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

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