Senior Customer Service Specialist - #1169020

Your tasks

• Handle customer requests in the best interest of both customers and company
• Taking a lead in setting up the customer master database
• Collect customer forecast data for material replenishment planning
• Support the Sales-Team with sharing general information, e.g. SDS with the customers as well as customer specific information, e.g. Statement of Accounts
• Liaise with various internal teams and logistics providers to fulfil customer requests
• Work closely with Supply-Chain to ensure smooth daily operations
• Document customer complaints and interact with the related departments
• Report to the Head of Sales

Your profile

• Min. 7 years of work experience in customer service and/or supply chain planning
• Knowledge in handling of goods with a limited shelf-life (chemicals) is preferred but not necessary
• Good communication and interpersonal skill
• Excellent organisation skills
• Ability to resolve problems with own initiatives
• Being proactive, responsible, and willing to contribute with your ideas
• Comfortable working with MS Office and common business software
• Excellent verbal and written communications skills
• in English

Beneficial skills

• Experience with Microsoft Business Central

We offer you

• Working in an international team
• Open-minded work environment where your opinion and ideas are valued
• Structured onboarding program with brief introduction to our product range
• Autonomy in decision-making within your scope of duties
• Attractive renumeration package
• Long-term job perspectives with further training and career development possibilities

WEVO Chemical (Asia-Pacific) Pte. Ltd. is located in Singapore and together with companies in Germany, China and the USA, we are operating on an international scale to deliver German product quality around the world. We develop customised resin solutions, adhesives and sealing materials for electrical and electronic components in the automotive, home, engineering and energy sectors.

Our success is founded on highly qualified, committed employees and a positive working environment. Your prospects with us are excellent.