Area Manager - #1168861

About the Role
We are looking for a results-driven and hands-on Area Manager to oversee the sales performance, operations, profitability, and customer experience of our retail outlets and warehouse operations.

Reporting to Management, you will lead retail teams, drive commercial performance, ensure operational excellence, and translate business strategies into effective frontline execution.

Key Responsibilities

Drive Sales & Business Performance

• Drive outlets to achieve sales, profitability, conversion, and productivity targets.

• Analyse store and individual sales performance and identify opportunities for growth.

• Monitor margins, pricing, discounts, promotions, and showroom productivity.

• Prepare regular performance reports and recommendations for Management.

Lead Retail & Operational Excellence

• Oversee daily operations and conduct regular store visits and audits.

• Ensure consistent showroom, merchandising, customer service, and SOP standards.

• Improve operational workflows, productivity, and order fulfilment processes.

• Oversee warehouse operations, inventory accuracy, stock movement, and delivery coordination.

Develop & Lead High-Performing Teams

• Lead, coach, and develop Retail Managers, Supervisors, and sales teams.

• Support recruitment, manpower planning, performance management, and succession development.

• Conduct regular sales and product training, including consultative selling, upselling, cross-selling, and closing techniques.

• Build a performance-driven and customer-centric sales culture.

Customer & Business Partner Management

• Maintain high customer service standards and manage escalated customer cases.

• Build and maintain relationships with suppliers, interior designers, contractors, and other business partners.

• Negotiate supplier terms and support purchasing and inventory planning.

Strategy & Continuous Improvement

• Translate Management strategies into actionable plans across retail operations.

• Work closely with Marketing, E-Commerce, Purchasing, Warehouse, and Customer Service teams.

• Lead new initiatives, campaigns, SOP improvements, and operational projects.

• Ensure accurate use of Odoo for sales, inventory, customer, and pricing records.

• Identify opportunities to improve efficiency, cost control, and overall profitability.

Requirements

• Proven experience in a multi-site leadership role such as Area Manager or similar.

• Strong commercial understanding of sales, profitability, retail operations, and customer experience.

• Proven leadership, coaching, analytical, and problem-solving skills.

• Strong communication, negotiation, and stakeholder management skills.

• Hands-on, results-oriented, and comfortable working in a fast-paced retail environment.

• Experience in lighting, sanitary ware, furniture, home improvement, renovation, or related retail industries is an advantage.