L1 & L2 IT Support Executive (North & East) | MNC/ 5 Days $3k to $3,5k/ AWS - #1168815

About the role

We are seeking an experienced L1 & L2 IT Support Executive to join our dynamic IT support team at a leading multinational corporation based in the North Region. This is a full-time position offering an exciting opportunity to provide comprehensive technical support across multiple levels whilst working with cutting-edge cloud technologies, including Amazon Web Services (AWS). You will be instrumental in maintaining system uptime, resolving technical issues efficiently, and ensuring optimal IT infrastructure performance for our organisation. This role is perfect for an IT professional looking to advance their career in a structured environment with clear progression opportunities.

Key responsibilities

• Provide IT support for desktops, laptops, printers, and other computer equipment.

• Install, set up, and troubleshoot hardware, software, and Windows operating systems.

• Support users remotely and on-site across Asia (Singapore, Malaysia, China, Taiwan, Korea, India, and the Philippines).

• Resolve IT issues or escalate them when necessary.

• Keep track of company IT assets such as laptops, desktops, monitors, and mobile devices.

• Prepare IT equipment for new employees and collect equipment from employees leaving the company.

• Coordinate with vendors for repairs, replacements, and warranty claims.

• Assist in setting up and maintaining network equipment, including switches, Wi-Fi access points, VPNs, and firewalls.

• Maintain IT records, asset inventory, and support documentation.

• Support IT audits and ensure company IT policies are followed.

• Assist with IT projects and perform other duties assigned by the IT Manager.

What we're looking for

• Diploma or Degree in Information Technology, Computer Science, or a related field.

• Relevant 1–3 years of experience in IT Help Desk, Desktop Support, IT Asset Management, or Network Support.

• Basic knowledge of Windows OS, computer hardware, Microsoft Office, and networking.

• Experience supporting users at different office locations is an advantage.

• Knowledge of IT asset management and IT support processes is preferred.

• Familiar with ISO 9001, RBA, or other quality standards is a plus.

• Good troubleshooting, communication, and teamwork skills.

• Able to work independently and manage daily IT support tasks.

What we offer

• Basic Salary up to $3000 - $3500 + Claimable Allowance

• 5 Days; office hours

• Full time permanent within the Corporation Group under Packaging Manufacturing

• North or East region (site assignment is subject to location)

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chia Choon Wing (R23112010