Customer Service Executive (Order Fulfilment/ V-lookup/ AWS/ West) - #1168535

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.

• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.

• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.

• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.

• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.

• Continuously improve customer service procedures and processes to enhance efficiency and service quality.

• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent.

• Proficient in using Excel application (V-lookup, X-lookup).

• Proven experience in a customer service role, preferably in the food service or hospitality industry.

• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ••••@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Vivian Yow Ling Xian
EA Personnel Reg No: R26161168