Call Centre Officer | $2,600 | 1 Year Renewable Contract |North - #1167608

Location (Nearest MRT): Yio Chu Kang

Salary: Up to $ 2,600 (Depends on Qualification & Relevant Work Experience)

Duration of Work: 1 Year Renewable Contract

Work Days : Monday to Friday + Alternate Saturday (0.5 day)

Work Hours : 8.30AM to 6PM

Responsibilities:

• Handle inbound phone calls and email enquiries

• To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.

• Attend to customers’ feedback or complaints in a timely manner.

• Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.

• Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.

• To meet the productivity components on both individual and team level (AHT, TPH, SL targets)

• Taking care of own wellbeing and contribute productively and effectively.

• To meet the quality components (CSAT, monthly quiz and audit targets)

Requirements:

• Minimum qualification is N Levels

• No experience is required.

• Good communication skills

• Able to work under pressure in a KPI driven environment

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Ethan Vong (R26159428)

Associate Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)