Business Support / Order Administrator - #1167300

About the role

Under the direction of the Business Support Manager, the Business Support/Order Administrator ensures the company's objectives are met in procurement support ,sales support and Order Management. Perform and troubleshoot on sales orders, assist procurement in data management. Ensure compliance to all company and business policies and administer all open sales orders to ensure appropriate material flow.

Key responsibilities

• Serve as the primary point of contact within organization :Operations, Sales, and Procurement ,to ensure effective communication and coordination, handling daily email correspondence & tickets (internal parties).

• Assist Sales team in administrative support (Quotes entry, customer account maintenance, order updates, testing requirements).

• Assist Procurement team with uploading vendor quotes accurately.

• Obtain quotes from 3rd party vendor for services.

• Order management for Quoted Testing Services.

• Coordinate internal return processes (RMA/RTV).

• Follow up on open orders to ensure on-time or expedite deliveries.

• Analyze statistics and compiling accurate reports (as directed when necessary).

• Other ad-hoc operational tasks assigned by Department Manager.

About you

• Work experience in a service-based business is preferred.

• Excellent verbal, written and telephone communication skills required.

• Must be well organized, able to work under time constraints and to multi-task in a fast-paced environment meeting deadlines as set by management.

• Excellent interpersonal skills with the ability to work well with customers, peers, management and other departments.

• Proactive approach to job responsibilities is a must.

• Must have strong computer systems experience and the ability to process through a complex order management system.

• Basic knowledge of computer applications such as Microsoft Outlook, Word and Excel.