Quality Assurance Specialist - #1167220

Job Description

• Regular meetings with stakeholders to validate and follow up on manufacturing issues that is related to logistics

• Provide logistics input to identify the cause of the defects through warehouse validation with the support of QC inspectors and work with stakeholders to address the issues through periodic (weekly/ daily) meeting

• Drive reported logistics issues for proper containments, correction and preventive actions

• Handle stakeholders complaints and tasks; and perform root-cause analysis to identify and propose effective correction and process improvements

• Process audit lead for site focal and perform quarterly process audit and report out findings closure on monthly, and quarterly basis

• Draft and prepare quality instructions, guidance, stand down for quality

• Review Logistics work instructions and customers’ quality management system to provide training to stakeholders

• Ensure training compliance for warehouse personnel within the required timeline, including refresher training and documentation

• Site quality focal for first line quality matters in logistics that supports customer manufacturing activities

• Prepare reports on weekly, monthly, and quarterly basis for logistics review with customer

• Conduct visual inspection and report any non-conformity / exception from shipment

• Support management to achieve required KPI

• Participate in process improvement initiatives and implementation

• Continuously striving for higher level of performance efficiency

Requirements

• Diploma or Bachelor's Degree in Business Administration, Learning & Development, Engineering, Logistics, Supply Chain Management, or a related discipline, with relevant industry experience

• Proven experience in implementation of 8D, CAPA (Corrective and Preventive Action) programs, SOP training, training content development, and workflow/process design

• Strong attention to detail with the ability to simplify and communicate complex processes effectively

• Excellent interpersonal and communication skills, with the ability to engage and influence employees

• Strong written and verbal communication skills in English

• Ability to plan, coordinate, and manage training schedules and timelines effectively

• Good understanding of ISO 9001 standards and competency requirements, with a meticulous eye for quality and compliance

• Proficient in Microsoft Office applications, Microsoft Visio, and SAP

• Experience in warehouse, logistics, or operations environment will be an added advantage