Service Assistant - #1167177

As a Service Assistant / Service Coordinator at BMW Eurokars, you are the first point of contact for our customers and a key support pillar for the Service Advisors and workshop team.

This role is ideal for someone who enjoys customer interaction, is organised, and wants hands-on exposure to the premium automotive service environment. You will help ensure smooth daily workshop operations, excellent customer experience, and efficient appointment and documentation management.

Key Responsibilities

Customer Experience & Frontline Support

• Greet and acknowledge customers promptly when Service Advisors are not immediately available, ensuring a warm and professional BMW experience.

• Attend to incoming phone calls and walk-in enquiries in accordance with BMW service standards and guidelines.

• Ensure customers receive post-service survey forms and understand the feedback process.

Appointment & Workshop Coordination

• Coordinate daily workshop capacity and vehicle throughput with Service Advisors and Workshop Controllers / Supervisors.

• Prepare and circulate daily customer appointment schedules in advance to relevant teams.

• Support appointment bookings and rescheduling to optimise workshop utilisation.

Administrative & Documentation Support

• Collect payments for repair services and spare parts purchases in accordance with company payment policies.

• Ensure accurate filing of completed job cards, invoices, and service records, including proper digital archiving.

• Assist with documentation, filing, and record-keeping to support service operations.

Warranty & Follow-Up Support

• Assist the Workshop Administrator in notifying customers regarding extended warranty inspections.

• Support the scheduling and booking of required inspections and follow-up services.

Service Lounge & Brand Presentation

• Ensure the customer reception and waiting areas are clean, welcoming, and well-maintained at all times.

• Keep BMW brochures, catalogues, and display materials updated and neatly presented.

General Support

• Carry out any other duties assigned by Management to support operational and service excellence.

Who We’re Looking For

• Diploma / ITE qualification in Business Administration, Customer Service, or a related field.

• Customer-oriented with good communication and interpersonal skills.

• Organised, detail-oriented, and able to multitask in a fast-paced environment.

• Comfortable using basic computer systems and digital tools.

• Positive attitude, willingness to learn, and a strong team player.

• Prior automotive experience is an advantage but not mandatory, training will be provided.

Why Join BMW Eurokars?

• Work with a prestigious global automotive brand.

• Gain hands-on exposure to premium customer service and workshop operations.

• Learn from experienced professionals in a structured service environment.

• Stable role with opportunities to grow into Service Advisory or Operations roles.

• Be part of the Eurokars Group, one of Singapore’s leading automotive groups.