Training Support Assistant (Admin, Mail/Courier Management, Customer Service) - #1167175

This position will start off as 6 months contract.

Location:

Civil Service College, next to Buona Vista MRT

Duties:

Administrative Support

• Manage Case Management system admin operations including role assignments, basic report generation and category maintenance

• Assist with corporate gifts management and coordination

• Assist with adding and removing of Billing Contacts for organisations

Mail and Courier Management

• Prepare outgoing mail (registered, local and overseas) for postage

• Coordinate courier deliveries and pickups with proper record keeping

• Follow up closely to ensure timely delivery and pickup completion

Customer Service Operations

• Provide professional customer service by responding to enquiries across organisation service touchpoints within Service Level Agreement

• Handle customer enquiries, support L1 on clarifications where required, and assess and route/escalate cases to appropriate teams (L2/L3) in accordance with established workflows

Working Hour:

Monday to Thursday: 8.30am to 6pm, Friday: 8.30am to 5.30pm

Salary:
$2760

Thank you!

Toh Kim Leng (Glendon)
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182