Business Unit Support Officer (EV Operations & Compliance) - #1165858

Role Summary

Provide administrative and customer support across Union Energy’s services (Power, Solar, and EV), focusing on enquiry handling, lead coordination, and internal support.

Key Responsibilities

• Handle customer enquiries via email, hotline, and AI chatbot

• Support customer service across Power, Solar, and EV

• Generate, track, and follow up on leads, ensuring timely coordination with the BD team

• Assist with proposal preparation and scheduling of appointments and site visits

• Handle LEW submissions and ensure documentation is complete

• Coordinate with internal teams (BD, Operations, O&M, LEW, vendors)

• Support EVC administrative tasks (reporting, tariff updates, app-related matters)

• Maintain proper records and tracking, and perform general administrative duties

Requirements

• Strong command of English (both written and spoken)

• Strong coordination skills and follow-up discipline

• Good communication and customer handling skills

• Detail-oriented with strong administrative and organisational skills

• Able to multitask in a fast-paced environment

• Positive attitude and a team player