(Senior) Operations Executive (Facilities Services) - #1165577

Primech A&P is seeking a driven and hands-on (Senior) Operations Executive to oversee daily cleaning operations and ensure service excellence across multiple sites. This role is responsible for maintaining high service standards, optimizing manpower and resources, and building positive client relationships. The ideal candidate is a dependable leader with strong problem-solving skills, and able to communicate effectively with staff and clients to build strong working relationships.

Responsibilities:

• Oversee daily cleaning operations, ensuring on-time delivery of services that meet company and clients’ standards.

• Manage site supervisors/cleaners for efficient service delivery, including manpower and resource allocation, scheduling, attendance taking etc.

• Supervise, train, and motivate staff to perform at their best and adhere to company policies and safety procedures.

• Build relationship and network with clients, addressing inquiries/complaints and ensuring high levels of satisfaction.

• Conduct checks and safety risk assessments.

• Resolve all matters/incidents on site, e.g., conflict management and service recovery, preparation of incident reports.

• Manage and track operational budgets, including cost-effective inventory management.

• Ensure the proper maintenance and functioning of cleaning equipment/tools.

• Prepare regular management reports on operation matters.

• Other ad-hoc duties assigned.

Requirements:

• Minimum Diploma in Facilities Management or related field.

• Experience in cleaning/facilities management industries would be advantageous.

• Must have Class 3/3A driving license.

• Must be flexible to work weekends and early hours.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Possess basic financial knowledge.

• Excellent communication and interpersonal skills.

• Excellent time management, able to work in a fast-paced environment with minimum supervision.

• Strong leadership and problem-solving skills, able to work well both independently and in a team.