Customer Support Executive (Business Operations) - 2 years contract (renewable) - #1165253

• 2 years contract (renewable)

• Be part of a dynamic MNC (for Electrical products)

• 5 days work week

• Attractive Benefits

The Customer Support Executive (Business Operations Support) mainly be in charge of overseeing day-to-day functional activities, technical support, and logistical processes to ensure efficiency and productivity.

Main responsibilities:-

• Oversee day-to-day operational support activities to ensure smooth business operations

• To support and monitor orders till shipment including coordination with manufacturing facilities, suppliers and freight forwarder.

• Liaise with factories/suppliers and freight forwarder on schedules and update customers

• Coordinate logistics and other matters with factories in Europe/Italy and third-party suppliers which include warehouse management and deliveries

• Follow-up with suppliers and contractors to ensure timely delivery of goods and services

• Ensure SOPs and engagement standards are followed

• Responsible for documents administration including DO, PO & Invoice

• Maintain and ensure accurate data entries in MYOB

• Inventory tracking, replenishment and stock coordination

• Prepare COO /COQ / COC for customers

• Maintain proper filing of sales and operational documents

• Report generation weekly/monthly and administration support to the General Manager

• Perform any ad-hoc duties as and when required

Requirements

• Minimum 2 years of relevant working experience in operations support

• Diploma

• Proficient in Microsoft Excel & reporting tools (pivot tables, formulas, data analysis)

• Proactive and able to response quickly to operational needs

• Able to work independently and also as a team

• Detail-oriented & excellent communication skills

R24119740