(Senior)Property Officer/Executive/AM/Manager (Special Projects Team) - #1164519

Ang Mo Kio Town Council (AMKTC) is 1 of the biggest Town Council in Singapore and manages/improves the public residential and commercial properties in 7 divisions; namely Teck Ghee, Cheng San, Ang Mo Kio-Hougang, Seletar-Serangoon, Buangkok-Fernvale South, Kebun Baru SMC and Yio Chu Kang SMC. We aim to make AMKTC an ideal place to live, work and play, and to provide and maintain a safe and conducive living environment for our residents while ensuring the highest level of service and professionalism.

We have recently embarked on a transformation journey to improve our services to our residents and deliver the 4 Greats to all our staff and residents:

1. A Great Place to Serve, where our staff are empowered and enabled to make a positive impact to the lives of our residents we serve and colleagues we support.

2. A Great Place to Learn, where none of us is as good as all of us. We learn and support one another everyday.

3. A Great Place to Have Fun, where work is interesting, challenging and purposeful, and everyday is filled with joy.

4. A Great Place to be the Best, where all of us can realise our fullest potential and achieve great things together!

If the above resonates with your career aspirations and values, please join us to make a difference!

We have an immediate opening in a Property Officer/Senior Property Officer/Executive/Assistant Manager/Manager (Special Projects Team) in Ang Mo Kio Town Council. The Special Projects team member plays a key role in supporting the Town Council’s strategic priorities through the delivery of high-impact, meaningful and cross-departmental/agency projects. This direct hire position focuses on Council-wide initiatives, audits and inspections, process improvement, innovation, technology exploration, and staff training. The role requires a proactive, analytical, and collaborative individual who can identify opportunities for improvement and drive implementation across all Council services.

Responsibilities include, but are not limited to:

1. Audits and Inspections

• Conduct operational audits, compliance reviews, and inspections to identify gaps, risks, inefficiencies, and areas for improvement.

• Prepare audit reports with recommendations for corrective or preventive actions.

• Monitor implementation of audit findings and ensure continuous improvement.

2. Training and Capability Building

• Assist in the preparation and delivery of training sessions, workshops, and materials related to process improvement, compliance, and innovation.

• Support staff in adopting new systems, technologies, and procedures.

• Facilitate knowledge-sharing and promote a culture of learning and improvement.

3. Process Improvement

• Analyze existing workflows and identify opportunities to enhance efficiency, service quality, and accountability.

• Design and implement new processes, standards, and policies as approved by senior management.

• Support change management strategies and initiatives.

4. Innovation and Technology Exploration

• Research and evaluate emerging technologies and innovative practices relevant to municipal operations.

• Develop pilot projects and proposals for digital transformation or smart city initiatives.

• Partner with external vendors to assess feasibility and cost-benefit analysis of new solutions.

5. Council-Wide Projects

• Assist/pilot new projects and scale successful ones rapidly across Council to meet objectives and community outcomes.

• Develop project plans, timelines, budgets, and Key Performance Indicators.

• Monitor and report on project progress to senior management and Council.

• Ensure alignment with strategic and operational goals across departments.

6. Reporting and Communication

• Prepare clear and concise reports, presentations, and briefings for senior management and Council.

• Communicate project outcomes, audit findings, and improvement initiatives to internal and external stakeholders.

7. Any other tasks / projects as assigned by senior management.

What we need from you and the required skills:

1. Preferably a Diploma or Degree in Real Estate, Building Management, Facilities Management, Business or a other related disciplines.

2. Preferably at least 3 years of relevant work experience in managing township properties/operations/facilities management/process improvement.

3. Good understanding of public housing estate management, operations, government regulations, and compliance standards.

4. Dynamic, empathetic, good communicator and team player who works well with residents, grassroots leaders from all walks of life, agencies/ministries and multiple stakeholders.

5. MS Office skills.