Campaign Marketing Executive @ Changi - #1163471

1 year contract

Located at Changi Airport

Working hours: 8.30am to 6pm

Key Responsibilities

1. Voucher Reimbursement (Tenant Operations)

• Manage end-to-end tenant reimbursement process via Tenant Admin Portal

• Monitor and ensure timely submission of tenant declarations in line with monthly timelines

• Validate tenant declarations against system-generated reports (e.g. reimbursement reports/ redemption logs)

• Identify discrepancies (e.g. missing transactions, incorrect amounts) and:

  • Follow up with tenants for clarification and supporting details

  • Escalate unresolved or complex issues for further investigation

2. Passenger Enquiries

• Manage passenger enquiries received via various channels such as Request-for-Help (RFH), Chatbot, Campaign mailbox

• Perform initial assessment of enquiries to determine appropriate resolution:

  • Respond directly using standard templates for common scenarios (e.g. eligibility, missing information, rejection)

  • Request additional information from passengers where required

• Handle basic service recovery cases where applicable

• Escalate complex or system-related cases to internal team for further investigation

• Maintain proper case tracking and ensure timely follow-up and closure

3. Financial Reconciliation

• Support monthly reconciliation across internal system records, voucher issuance and expiry logs, finance issuance reports

• Verify consistency of voucher values, assign codes, and totals across reports

• Assist in identifying discrepancies for further investigation

• Coordinate internal confirmation and send closure email to Finance with supporting documents

4. Post-Campaign Reporting

• Consolidate campaign data (e.g. voucher redemption, reimbursement and enquiry records) to support post-campaign reporting

• Assist the manager in preparing post-campaign summary reports and presentation materials

• Track key metrics (e.g. redemption rates, reimbursement totals, enquiry volumes and resolution times) for reporting

5. General

• Undertake any other ad-hoc tasks as assigned by the reporting manager

Requirements

• Degree holder in a relevant discipline, 3 to 5 years of relevant working experience

• Meticulous, with a strong eye for detail

• Strong project management and organisational skills

• Able to thrive and prioritise effectively in a fast-paced environment

• Proficient in Microsoft Office applications, especially Excel (e.g. pivot tables and lookups), for reconciliation and reporting

• Good written and verbal communication skills, with a service-oriented mindset for handling passenger enquiries

• Strong organisational and time-management skills, able to juggle multiple priorities and meet tight deadlines

• A proactive team player who is also able to work independently with minimal supervision

• Prior experience in operations, customer service or finance administration is an advantage

• Able to commit to the full contract period

We regret that only shortlisted candidates will be notified.

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