SALES & BUSINESS DEVELOPMENT MANAGER (AEROSPACE) - #1162820

About the role

An exciting opportunity has arisen for a Sales & Business Development (Aerospace) to join the team at Safran Electronics & Defense Services Asia Pte Ltd. This full-time role is based in the Changi East Region, and you will be responsible for driving sales and delivering exceptional customer support within the aerospace industry.

What you'll be doing

• Customer relationship: as the guardian of the Voice of the Customer internally, you are responsible for the customer satisfaction and act as the main focal point between the customers and the company.

• Manage the Customer Business Team and lead all internal actions/action plan to drive Customer Satisfaction.

• Drive sales forecasts and secure order intakes

• Answer to tenders and provide high-end proposals to Customers whilst ensuring Customers concerns are addressed

Sales / Business development

• Develop and implement effective sales strategies to achieve business objectives and create actionable plans.

• Develop the relationships with the customers at all levels to facilitate information and contact

• Identify and develop new business opportunities

• Negotiate and win new contracts, ensuring compliance with company priorities

• Lead and embark the proposal team for large initiatives: lead a business team of a bidding, contract and program managers to craft high-value commercial proposals, and pitch for project buy-ins towards senior leadership

• Achieve sales orders intake and profitability targets

• Actively participate and contribute to the yearly MRO sales revenue forecasts (and related updates) for the sale of spares, repairs of components and/or other products

• Monitor budget performance and ensure alignment with financial goals

• Generate detailed and accurate sales reports for senior management and provide insights and recommendations based on data analysis.

Customer Support

• Build and maintain strong, transparent and trustworthy relationships with customers and stakeholders

• Flow down the contracts to the internal teams, and execute contracts in accordance with the company policies, procedures, and regulatory requirements.

• Ensure the economic performance and profitability of the contracts

• Implement support pricing agreements and/or contract amendment when relevant

• Liaise with support operations team (Customer Success Leaders and Customer Service Reps) and other internal departments to ensure Customers queries are solved in a timely manner

• Prepare and release the annual pricing catalogue, ensuring consistency of costs and profitability targets

• Monitor Customers’ fleet evolution in order to identify sales opportunity for components upgrades, spares and services, and negotiate commercial conditions

• Manage customer visits, meeting reports, and customer performance/business reviews

• Ensure payments from Customer and whenever necessary provide specific assistance to the Finance team in managing Customers’ overdues

• Coordinate actions with the Warranty & Claims Senior Executive or Manager to manage customer claims under or not under warranty

Education / Experience

• Bachelor’s or Master's degree in engineering, business administration or a related field.

• Proven track record of success in a sales and/or customer support role in the Aerospace OEM or MRO or similar high-technology industry

• Develop innovative solutions and strategies to drive business growth

• Demonstrate a strong commitment to achieving sales goals, negotiate and close contracts effectively

• Prioritize customer needs and deliver exceptional service; build and maintain long-term customer relationships

• Demonstrate a strong technical background, and effectively communicate tailored technical solutions.

• Availability for frequent travel as required by the role

Skills and Abilities

• Leadership skills / Management skills / Personal skills

• Ability to lead and work with various cultures, teams and functions across time zones

• Ability to manage complex problems in a structured way

• Must possess strong organization skills and ability to prioritize workload effectively

• Highly autonomous, adaptable and able to navigate ambiguity and turn grey areas into clear, actionable outcomes

• Thrive in a fast-paced, challenging environment, deliver within tight deadlines and high expectations