Customer Support Engineer - #1163234

Responsibilities:

• Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.

• Resolve installation and upgrading problems.

• Coordinate equipment schedule to minimize system downtime.

• Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.

• Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Requirements:

• Bachelor’s Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering

• Experience supporting capital equipment in a cleanroom environment is a plus

• Good interpersonal/communication skills in understanding customer needs.

• Shows initiative and can work independently.

• Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)

• Candidates with no experience can be considered for entry level