vivo - Store Manager - #1163127

We are looking for an experienced and dynamic Store Manager to lead our Sales & Service Integrated Store at Jurong Point. The successful candidate will be responsible for driving sales, managing store operations, delivering excellent customer experiences, and leading a high-performing team. This role combines retail sales, customer service, and operational management, making it ideal for candidates with strong leadership skills and a passion for retail.

Salary Package: Basic + Additional Incentive + Annual Wage Supplement (AWS).

Job Responsibilities

Store Leadership & Team Management

• Lead, motivate, and manage the store team to achieve sales and service targets.

• Conduct regular coaching, training, and performance reviews to develop team members.

• Ensure all staff deliver consistent, high-quality customer service.

• Foster a positive and collaborative team culture.

Sales & Business Performance

• Drive store sales and achieve individual and team targets.

• Develop and implement strategies to increase revenue and customer engagement.

• Monitor sales data, KPIs, and inventory levels to optimize store performance.

• Analyze market trends, customer feedback, and competitor activity to identify growth opportunities.

• Prepare weekly and monthly sales reports, performance dashboards, and operational summaries for senior management.

Customer Experience & Service

• Ensure a seamless customer journey across both sales and service functions.

• Handle escalated customer complaints or issues professionally and efficiently.

• Maintain high standards of visual merchandising, product displays, and in-store promotions.

• Oversee demo product deployment and ensure service equipment is functional.

Marketing & Social Media Support

• Support company social media campaigns, online promotions, and community engagement activities.

• Work closely with the Branding & Marketing team to increase store exposure, customer interaction, and Google Reviews performance.

• Encourage customers to participate in brand activities, memberships, and online community programs.

• Assist in executing launch events, roadshows, livestream activities, and promotional campaigns.

Operations & Administration

• Manage daily store operations including staffing, scheduling, inventory management, and cash handling.

• Ensure compliance with company policies, safety standards, and operational procedures.

• Maintain accurate store records, generate reports, and track KPIs regularly.

Work Schedule

• 6 off days per month

• Must be willing to work on Fridays, Saturdays, Sundays, and public holidays when required.

• Rest days will be scheduled on weekdays based on roster arrangements.

Required Skills & Competencies

• Proven retail store management experience, preferably in electronics, mobile, or sales-service integrated stores.

• Leadership & Team Management: Ability to coach, motivate, and manage a diverse team.

• Sales & Business Acumen: Target-driven, with strong skills in driving revenue and achieving KPIs.

• Customer Service Excellence: Skilled in delivering exceptional customer experiences and handling escalations.

• Analytical Skills: Proficient in generating reports, tracking KPIs, and analyzing sales and operational data.

• Operational Efficiency: Strong planning, scheduling, and inventory management skills.

• Problem Solving & Decision Making: Able to resolve operational or customer issues quickly and effectively.

• Communication & Interpersonal Skills: Excellent written and verbal communication; able to liaise with staff, vendors, and management.

• Adaptability & Flexibility: Comfortable working in a fast-paced environment, with rotating shifts including weekends and public holidays.

• Tech-Savvy: Proficient with POS systems, MS Office, and basic retail software.

• Comfortable working in a fast-paced Chinese corporate culture and able to adapt to dynamic business operations and management styles.

Requirements

• Diploma or Bachelor’s Degree in Business, Retail Management, Marketing, Communications, or related fields preferred.

• Candidates with extensive experience in the smartphone, telecom, or consumer electronics industry may be considered in lieu of academic qualifications.

• Target-driven, with a track record of achieving sales and KPI targets.

• Ability to work under pressure in a fast-paced retail environment.

• Bilingual in English and Mandarin is a plus.

• Passionate about retail, customer experience, and team development.