Admin & Invoicing ( Worker's Dormitory Administrator) - #1162225

Job Description & Requirements

Responsibilities

1. Administrative & Operations Management

• Manage resident check-in, check-out, and room assignments.

• Maintain up-to-date records of occupancy, bed availability, and resident information.

• Handle issuance of access cards, keys, and ensure proper documentation.

• Coordinate maintenance requests and follow up with technicians/contractors.

• Conduct routine inspections of dormitory rooms and common areas.

• Ensure compliance with MOM regulatory requirements for worker housing.

• Assist in enforcing dormitory rules, safety protocols, and hygiene standards.

2. Invoicing & Finance Administration

• Prepare monthly accommodation invoices for companies and tenants.

• Track payments, reconcile accounts, and follow up on outstanding invoices.

• Maintain organized financial records and support audit requirements.

• Work closely with the finance department to ensure accurate billing.

• Process deposits, refunds, and adjustments when necessary.

3. Resident Service & Support

• Serve as the primary contact point for residents’ enquiries and issues.

• Support new residents/workers with onboarding information and orientation.

• Assist in managing welfare programs, activities, and communication with employers.

• Handle complaints professionally and escalate matters when needed.

Requirements

• Diploma or equivalent; relevant admin or facility operations experience preferred.

• Experience in dormitory management, facility management, or accommodation admin is an advantage.

• Strong organizational and multi-tasking skills.

• Proficient in Microsoft Office (Excel, Word) or property/dorm management systems.

• Good Communication with English ( required),Ability to speak Mandarin, Bengali, or Tamil will be an added advantage to facilitate communication with multi-language residents and tenants in the dormitory operations environment

• Ability to handle resident issues professionally with empathy and firmness.

Work Conditions

• May require shift work, weekend duty, or on-call support depending on dormitory operations.

• Fast-paced environment with frequent interaction with workers and employers.