Client Solutions Officer / Executive (Customer Service) - #1160664

Role Purpose

To support day-to-day inventory and shipment co-ordination job scope to our strategic client and work closely with our operation team to deliver on-time service standards and stock accuracy.

Key Responsibilities

• Act as a primary support contact to our strategic client

• Provide solutions to our strategic client whenever needed

• Coordinate operational, documentation, and service-related issues with internal teams

• Track jobs and shipments, follow up on action items, and ensure timely and accurate updates

• Maintain accurate records and documentation

• Support continuous improvement initiatives through post-issue reviews and feedback

Requirements

• Minimum GCE ‘O’ Level qualification and above. A Diploma in Logistics, Supply Chain, Business, or other relevant fields will be an added advantage

• 1–3 years of relevant experience preferred. Entry-level candidates without prior experience may also be considered if they demonstrate strong interest in logistics

• Comfortable communicating with clients and internal stakeholders

• Good communication skills and meticulous

• Able to manage multiple tasks and priorities in a client-facing environment

• Proficient in MS Excel and basic reporting tools