Community Associate - #1160137

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Your Role on Our Journey

You will be the first point of contact for customer enquiries, helping to manage conversations, route enquiries to the right stakeholders, support appointment setting for sales and monitor social engagement. The role will involve on-the-job learning, so we are looking for someone who is proactive, dependable and comfortable working in a fast-paced customer service environment.

Your Day-to-Day Adventures

• Manage customer messages and enquiries across Lumens Group social media, direct messages and other digital channels.

• Respond to customers in a clear, professional and timely manner.

• Qualify incoming enquiries and route them to the relevant sales, marketing or business unit stakeholders.

• Support appointment setting for salespersons through social media, direct messages and inbound enquiry channels.

• Follow up with warm leads who have enquired but have not confirmed an appointment.

• Monitor social media comments, DMs and engagement across assigned platforms.

• Assist with post scheduling and basic social media engagement support.

• Handle and route partnership, media or external collaboration enquiries to the relevant team.

• Assist with lead management, including tracking lead status, follow-ups and basic CRM updates.

• Monitor lead follow-up progress and flag delayed, untouched or unresolved leads when needed.

• Track recurring customer questions, objections and feedback from comments or messages.

• Share useful observations with the Marketing Manager to improve customer communication, appointment setting and lead conversion.

• Support basic reporting on enquiries, appointments, engagement, common objections and customer feedback.

• Assist with tools and platforms such as Mailchimp, Zoho, Zapier, WordPress and other marketing or CRM systems where required.

• Assist with ad-hoc marketing tasks where required, including campaign coordination, content scheduling, basic reporting, event support and other day-to-day marketing operations.