Concierge Officer - #1133906

• Competitive Remuneration Package

• Good Career Exposure and Growth

• Central Working Location

As a Concierge Officer, you will be responsible for the following duties:

• Act as the initial contact for customer queries, delivering prompt, empathetic, and accurate support.

• Develop comprehensive mastery of service guidelines to provide quick, precise responses and ensure consistent information accuracy.

• Identify and resolve customer concerns effectively, escalating complex matters to the appropriate teams while maintaining smooth communication.

• Provide robust administrative assistance to sales consultants and support assigned responsibilities throughout the sales cycle.

• Proactively gather customer feedback to identify trends and improvement opportunities, supporting ongoing product and service enhancement.

• Maintain thorough knowledge of our offerings to provide personalised guidance and build a consultative relationship with clients.

• Manage and utilise the CRM system to accurately record and analyse customer interactions, using insights to plan targeted engagement initiatives and improve the customer experience.

• Carry out additional operational tasks as required to ensure smooth gallery operations.

Requirements

• Minimum Diploma and above.

• Relevant experience in customer service preferred.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777