Workshop Manager - #1133568

Job Description

• Overall responsible for the Profit & Loss for Workshop Business Unit.

• Oversees and manage the daily operations of the Workshop Business Unit .

• To increase the sales & profit of the Workshop Business Unit through expansion of customer base & growing more business with each customer

• Identify & introduce new service opportunities

• Manage the schedule of workshop repair jobs & technician team efficiently & effectively to meet customers expectation of vehicle short downtime in the workshop.

• To achieve high level of customer satisfaction

• Develop & enhance strong rapport & relationship with customers

• Develop & enhance strong service brand image

• Train & develop a knowledgeable and technically strong service team (technicians & service advisors) to support the customers, improve the workshop processes and increase productivity.

• To manage the 24/7 vehicle recovery.

• To be involve in adhoc project (if any)

• To comply with company’s policy and systems

• To assist in other department when necessary and required

• Be able to attend to customers as and when required, including Sundays and Public Holidays and after office hours.

• To have the right working attitude towards your job and your colleagues; and

• Any and all other duties which the Company may at any time assign to you.

• Achieve annual sales target and Nett Profit target

• Customer Satisfaction level for workshop service

• Efficiently and professionally running a workshop

Requirements:

• Degree holder in Mechanical / Electrical / Electronic Engineering or its equivalent with at least 5 years in the operation environment preferably from automotive industry.

• Minimum 5 years’ of relevant experience.

• Highly self-motivated with good business acumen.

• Knowledge of various tools, equipment and procedures in workshops for troubleshooting and repairing vehicles will have an added advantage.

• Knowledge and experience in Risk and Quality Management.

• Able to lead by example, analytical, and innovative.

• Able to speak Mandarin