Supply Chain Manager - #1133243

Job description :

The Supply Chain Manager is to lead and manage the Supply Chain team while maintaining active collaboration between Account Management, Logistics and customers to ensure all communications between all parties are timely and accurate. This role is responsible for ensuring exceptional service delivery, managing customer relationships, and meeting KPIs in line with contractual agreements. This role requires a strong leader who can drive operational excellence, promote customer satisfaction, and contribute to the growth of OEMServices.

KEY RESPONSIBILITIES

Customers relationship management:

• Lead regular customer meetings to review performance, service delivery, and identify areas for improvement.

• Coordinate with customers, internal teams (customer service, logistics), and vendors to ensure on-time delivery and resolve any issues.

• Drive customer satisfaction and ensure that all commitments are met according to contractual agreements.

• Manage customer claims and implement corrective action plans as needed.

• Foster long-term relationships with customers and promote the value of OEMServices.

Operational leadership:

• Lead and manage the supply chain team to meet and exceed operational goals and KPIs.

• Collaborate with Account Managers and Logistics team to streamline workflows and ensure consistent, high-quality service delivery.

• Develop and implement Standard Operating Procedures (SOPs) to optimize service efficiency.

• Oversee AOG (Aircraft on Ground) assignments and ensure timely resolution of urgent customer needs.

• Organize monthly operational reviews with cross-functional teams to monitor performance and resolve outstanding issues.

• Allocate resources effectively to meet fluctuating demands and ensure maximum team productivity.

• Drive continuous improvement initiatives across people, processes, and technologies.
  

Team Leadership & Development

• Lead, motivate, and coach the supply chain team, ensuring that each team member meets performance standards.

• Provide mentorship and training to Team Leaders, helping them develop their leadership skills and manage junior team members.

• Conduct regular performance reviews and offer feedback to support employee development.

• Promote a collaborative team environment and ensure clear, open communication within the team.

Quality & Compliance

• Ensure all operations comply with OEMServices’ quality guidelines and industry standards (ISO 9001, AN/EN9120).

• Work closely with customers, vendors, and internal teams to drive process improvements and ensure ongoing service excellence.

Support continuous improvement efforts by identifying and implementing best practices in service delivery.



Requirements:

• Strong understanding of customer  service operations and KPI management.

• Proven experience (3+ years) in customer service or supply chain management, with at least 2 years in a team manager role.

• Excellent communication and interpersonal skills, with the ability to manage relationships at all levels.

• Ability to lead, motivate, and develop a diverse team in a fast-paced, dynamic environment.

• Strong problem-solving and decision-making skills, with the ability to manage complex operational challenges.

• Customer oriented, diplomatic and possess people management and team leadership capability.

• Good interpersonal and communication skills.

• Familiarity with ISO 9001 and AN/EN9120 quality standards is a plus.

• Strong knowledge of logistics and supply chain processes, preferably in the aerospace/manufacturing sectors.