CUSTOMER SERVICES EXECUTIVE (FREIGHT FORWARDING) - #1132779

Job descriptions:

- Handle Customers’ Enquiries

- Provide assistance to sales teams and act as a liaison between sales representatives, internal departments and overseas partners.

- Coordinate, Prepare and Processing Inbound, Outbound & Transshipments shipment     documents

- Coordinate with shipper and consignee of shipping schedules, delivery, shipment updates and warehousing request.

- Monitor, Review pending Inbound, Outbound, Cross Trade shipment orders and specific customer requests to ensure excellent customer service and customer experience.

- Liaise with internal and external customers and resolve operational issue

- Other administrative and ad hoc duties

Requirements:

- Min. 3 years' of relevant operational experience in International Air & Seafreight forwarding/logistic.

- Discipline, Result oriented, Success driven and able to work under pressure

- Good interpersonal communication skill with excellent customer service competency

- Strong communicator, Independent, Focus

- Good customer service skills with excellent communication skills in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

- Meticulous and accurate with a positive attitude and able to multi-task and team player

- Candidates able to commence work immediately would be an advantage

Locations: We are located at Tradehub 21 (near IMM).