Service Advisor - #1132434

Responsibilities:

• Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.

• Advise customers on vehicle maintenance and repair needs.

• Arrange test drives with customers to identify any additional issues, if needed.

• Accurately record customer concerns on the job card.

• Provide service quotes and estimated time for completion.

• Recommend best practices like service intervals and warranties.

• Monitor service progress and update customers.

• Inspect repaired vehicles before handing them back to customers.

• Coordinate with other departments to fix any issues after repairs.

• Manage vehicle check-in and check-out processes.

• Follow up with customers to ensure satisfaction with the service.

• Handle documentation for cost estimates, repair quotes, and vehicle history.

• Complete admin tasks, billing, and close job cards on time.

Requirements:

• Nitec/Diploma/Degree in Engineering preferably automotive-related.

• Have a minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.

• Possess the ability to detect basic vehicle faults and problems.

• Possess a valid Singapore Class 3 Driving License.

• Display excellent communication and interpersonal skills.

• Possess proficient computer skills to manage customer information and process service orders.