Customer Service Executive - #1132371

Our client is seeking a Customer Service Executive (Call Centre) to join their team!

What you'll be doing?

• Resolve customer inquiries: Formulate resolutions and respond to customer queries in a timely and accurate manner.

• Provide excellent service: Deliver outstanding customer service to callers, ensuring their needs are met with professionalism and care.

• Handle high call volumes: Efficiently manage a high volume of inquiries in a fast-paced environment.

• Adapt to diverse needs: Support both English-speaking and non-English speaking callers, utilizing your language skills to assist a wide range of customers.

Who are they looking for?

• Customer service enthusiasts: Individuals with a passion for helping others and providing exceptional customer service.

• Effective communicators: Strong verbal and written communication skills, with proficiency in English. Additional language skills are a plus to support diverse callers.

• Tech-savvy individuals: Basic computer literacy and knowledge of Microsoft Office to efficiently manage customer information and inquiries.

• Flexible schedules: Willingness to work on a 5-day work week, including weekends and public holidays, with rotating shifts.

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers. 

Job Requirements: 

• Minimum Post-secondary Certificate with 1 years of experience in customer service or contact centre operations will be an advantage 

• Good communication, telephone, interpersonal and customer relations/service skills.  

• Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking callers.

• Must possess basic computer literacy and knowledge in Microsoft Office.

• Able to work in a fast-paced environment due to high volume of inquiries.

• Must be able to work 5 days' work week (including weekends & public holidays) on 3-rotating shift (shift allowance being provided accordingly) 

• No working experience is welcome to apply as on-the-job training will be provided.

Jobs DB Singapore Pte Ltd | 24C2640
Oh Zi Yi, Joey | R22107510