IT Service Desk Engineer (Entry Level) - #1131389

Location: Expo/ Bukit Merah
Employment Type: 1-Year Renewable Contract
Salary: Up to $2,600 per month
Working Schedule: 5.5 days/week (44 Hours)

Responsibilities:

• Provide off-site IT support to end-users, ensuring high levels of customer satisfaction.

• Be available to handle incoming calls and respond promptly to user requests.

• Deliver first-level troubleshooting and resolve technical issues effectively.

• Offer accessible, timely, and quality service to ensure smooth user operations.

• Respond professionally to queries via voicemail, email, or fax.

• Perform accurate problem assessment, incident tracking, and first & second-level resolution.

• Support IT-related issues involving desktop, LAN, WAN, centralized infrastructure, and voice services.

• Assist with user account administration—including activation, changes, and terminations.

• Receive, log, and manage all IT service request calls from users.

Requirements:

• Minimum Nitec in any discipline.

• At least 3 months of IT technical support or call centre experience.

• Strong communication skills and a customer-service mindset.

• Knowledge of: Windows OS. Active Directory account administration, Microsoft Outlook, Mobile device support

How to Apply:

Click “Apply Now” and submit your updated résumé.
Only shortlisted candidates will be contacted.