Juneyao Airlines Rep (Singapore) - #1129963

About us

Juneyao Airlines Co. Ltd is a subsidiary company of Shanghai Juneyao (Group) Co. Ltd, one of China's Top 100 Private Companies.

Based in Shanghai and operating hubs at Hongqiao and Pudong Nanjing International Airports, Juneyao Airlines mainly operates domestic and international air transport of passenger, cargo and mail.

As one of the fastest growing airlines in China, Juneyao Airlines in the fierce competition of aviation transport market, adhering to the service concepts of "Juneyao Airlines, the Right Trip home ", abiding by "Safety, Punctuality, Attentive Service" operation concept, strives to become an airlines with characteristics and quality and satisfied by customers in 5 to 10 years.

Job Purpose

-Work closely with ground handlers for front line counter operation (check in counter, check passport, travel documents, issue boarding tickets, answer enquiries)

-Supervision of ground agents

Coordinate with other related department .

- lost and found duties

-Ensure smooth arrival and departure process and work with Flight Captain and Cabin Crew Attend to calls and emails

-Provide excellent customer service to passengers and answer general enquiries

-Oversee special handling requirements (VIP, etc) to ensure smooth handling

Other duties, tasks and projects as may be assigned by Station Manager from time to time.

Qualifications & Experience

- ITE/JC/Polytechnic level and above

- Fluent in English and Chinese

- Experience in Airport Ground Handling Services or airline related experience would be advantageous

- Quick learner with systems and experienced with use of Microsoft Word/Excel and Outlook E-Mail advantageous

- Working knowledge of Departure Control Systems (DCS) and knowledge of Basic Fares and Ticketing would be advantageous

- The flight schedule requires a rotating shift roster.

"We are seeking candidates proficient in Chinese to effectively communicate with Chinese-speaking clients."