Hospitality Operations Manager (Changi) - #1129772

Position Overview

The Hospitality Operations Manager oversees all daily operations to ensure exceptional guest satisfaction, staff efficiency, and overall profitability. This role manages key operational departments—including Front Office, Housekeeping, and Property Maintenance—while handling budgeting, marketing alignment, staff training, and compliance with safety and statutory requirements. The Hotel Manager is responsible for upholding Coliwoo’s service standards, enhancing guest experience, and maintaining the strong reputation of Coliwoo Property.

Job Responsibilities

Operations Management

• Responsible for the overall operations management of a co-living hotel property.

• Lead and supervise all operational staff to ensure daily activities—including front office, housekeeping, and property maintenance is running smoothly and efficiently.

• Review operational processes and workflows to maximize efficiency and productivity.

• Maintain excellent tenant service standards through effective internal and external communication, delivering a great guest experience at all times.

• Manage tenant feedback and complaints with prompt follow-up and perform service recovery when required.

• Establish and maintain strong relationships with landlords, vendors, and contractors.

• Conduct regular property inspections and ensure prompt preventive maintenance to keep the property in optimal condition.

• Ensure full compliance with safety, building regulations, and all other statutory requirements.

• Manage the CERT team to ensure site readiness, including coordination of drills, exercises, and scheduled safety training.

Revenue Management

• Develop and implement revenue strategies to optimize ADR, RevPAR, occupancy, and overall profitability.

• Track market trends, competitor activities, and demand patterns to adjust pricing, inventory controls, and sales initiatives.

• Analyze performance data and apply insights to drive improved revenue outcomes.

• Work closely with the Revenue and Reservation teams to align pricing, promotions, and packages with business targets.

Financial Management

• Oversee the property’s Profit & Loss (P&L) performance, ensuring all financial KPIs are met or exceeded.

• Implement cost-control measures while maintaining operational and service standards.

• Prepare monthly forecasts, monitor financial results, and provide regular performance updates to management.

Other Responsibilities

• Perform any ad-hoc tasks or projects as assigned by management. Support cross-functional initiatives and participate in corporate programs when required.

Key Skills & Qualifications

• Tertiary education or higher in Hospitality, Business Management, or related discipline.

• Minimum 5 years’ experience in a managerial role within the service industry, preferably in Guest Services and/or Front Office.

• Strong leadership, communication, and interpersonal skills

• Proven experience in hospitality or hotel management.

• Dynamic, analytical, and detail-oriented with strong problem-solving and decision-making capabilities.

• Business-minded with solid financial acumen.

• Knowledge of Quality Management processes.

• Strong ability to plan, lead, motivate, and control operational functions.

• Responsive to continuous challenges and improvements and open to making changes to achieve targeted results.

• Ability to build strong partnerships with other departments to ensure internal and external customer needs are met promptly.

• Possesses strong leadership qualities with the ability to motivate and direct colleagues to proactively meet and exceed guest expectations.

We regret to inform only shortlisted candidate will be notified.