Order Management Executive - #1129336

• Contract Period: 12 Months               

• Location: Serangoon North

Job Summary

The Order Management Executive is responsible for processing customer requests and ensuring accurate and timely order entry in the system. This role involves verifying request details, creating and amending orders, managing customer and billing accounts, and coordinating with internal teams to deliver seamless service provisioning.

Key Responsibilities

• Review and verify customer requests for completeness and accuracy.

• Decompose requests to determine appropriate order types.

• Create and manage orders in the ECOM system.

• Establish Project Tie, Bill Dependency Tie, and Circuit Tie.

• Send acknowledgment emails to customers/requestors.

• Amend orders and Customer Required Date (CRD) as needed.

• Create new customer and billing accounts when required.

• Update customer account details (name, address, UEN) and billing account details.

• Liaise with Sales/SDE, Credit Management, and Number Management teams for order fulfillment.

Skill Set

• Understanding of product schemes, plans, and value-added combinations.

• Strong coordination and communication skills to work with cross-functional teams.

• Ability to work in a fast-paced environment with attention to detail.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin