$4600 + Allowance & Bonus | Desktop Engineer | One Year Renewable Contract - #1127931

Responsibilities

• Performed Desktop Support services to user, this includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups

• Updates Incident records

• Creates and updates work instructions

• Document standards and procedures

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