Contact Center Solution Architect - #1127767

Job Description：

Design the overall solution of the Contact Center sales & delivery project, take responsibility for the success of the project, identify key project risks, and collaborate to close the project to ensure successful project.

Responsibilities：

• Active participation in opportunity discovery and sales strategy session.

• Scoping and managing workshops & proof of concept.

• Managing and addressing queries of proposed solutions.

• Active participation along with solution/technical team in the activities involving functional design, technical design, configuration analysis, support test strategy/plan/process and training plan.

• Map business requirements to baseline functionalities, perform gap analysis and provide solution for customer’s business requirements.

Job Requirements：
• Minimum a Bachelor’s Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• Familiar with Contact Center Architecture & Business Processes including knowledge of Digital Economy.
• Minimum 5 years in ICT working experience.
• Minimum 3 years working experience in consulting role in Contact Center. Candidate with telecom experience is preferred.
• Must have a very good knowledge of Contact Center products as well as clear understanding of the Business Support System of the telecommunication industry.
• Excellent interpersonal written and verbal communication skills, presentation skills, negotiation skills and interact internally/externally involving people with diversified cultural backgrounds.

• Proficiency in Mandarin is essential to ensure effective communication with the Chinese-speaking stakeholders, including head office, business counterparts, and customers based in China.