Telesales Officer (Loans) - #1127564

Loan Telesales

12 Months contract

Basic (Up to $2,800) + Incentive (Up to $5,000!)

Working Location: Changi

Working Hours: 09:00 hrs – 18:00 hrs (inclusive of 1-hour lunch break)

Job Description:

 To Promote Unsecured Facilities to our existing customer base via Telemarketing Services. 

Key Accountabilities

•          To meet all set productivity targets required by the business including call productivity targets

•          To meet all set sales targets of required accounts / volume by the Distribution channel

•          To maintain a good understanding of both customers and business needs by following up on customer request, feedback and establishing good working relationship with team members 

•          To ensure prompt follow up with customers when required by call of duty

Responsibilities

1.   Customer Service Management

•          Ensure standard of service delivery is met, ensure all information provided to customer are clear and concise.

•          Ensure customer knows exact product features / benefits before he applies for the product.

2.   Control and Compliance Management

•          Ensure adherence of all established rules of engagement before, during and after sales duties.

•          Achieve all internal and external regulatory requirements necessary to obtain an acceptable rating as defined by the Bank.

•          No customer information is allowed to be shared / revealed to any third party at all times.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)