Customer Service Executive - #1126637

Job Description & Requirements

•Serve as the primary contact point for customer inquiries, service requests, feedback, and complaints through phone, email, and face-to-face communication.

• Identify and understand customer needs, providing timely and effective solutions or escalating issues to the right departments.

• Handle and resolve customer complaints efficiently to ensure customer satisfaction.

• Track delivery progress and coordinate with the logistics team to ensure timely delivery updates.

• Collaborate with the Sales Department to manage customer inquiries, quotations, and follow-ups.

• Work closely with the Production Department to plan and oversee logistics activities, ensuring orders are processed accurately and delivered on schedule.

• Use the ERP system to record, monitor, and update job statuses.

• Coordinate with the Accounts Receivable team to ensure all necessary documents are submitted for billing and invoicing.

• Maintain accurate records of all customer interactions and job-related documents.

• Assist in preparing reports, audits, and departmental reviews.

• Perform other duties or special assignments as directed by management to support business operations or projects.

Key Requirements

• Min Diploma in Business Administration, Logistics, Supply Chain Management, or any related field

• Min 2 years of experience in customer service.

• Proficient in Microsoft Office (Word, Excel, Outlook) and ERP systems.

• Able to work independently and manage multiple tasks in a fast-paced, deadline-driven environment.

• A strong team player who is collaborative, adaptable, and committed to achieving team objectives and delivering customer satisfaction.