Service Manager [ Medical Device / Healthcare] - #1125644

Job Responsibilities

• Lead, manage, and mentor the Service Team to ensure high performance, strong technical capability, and consistent delivery of quality service.

• Oversee daily service operations, including preventive maintenance, corrective maintenance, repair works, and breakdown response for customers across hospitals, nursing homes, and home-care environments.

• Plan and allocate service manpower effectively to meet operational needs and service turnaround expectations.

• Review and ensure accuracy of all service documentation, reports, assessments, and maintenance records in accordance with company standards.

• Drive service excellence by implementing service quality improvements, process enhancements, and compliance with OH&S and infection control policies.

• Support the promotion and renewal of service contracts; work closely with sales teams on contract strategy and customer engagement.

• Build and maintain strong customer relationships, acting as the escalation point for complex service issues and ensuring efficient resolution.

• Monitor performance indicators such as response times, service quality, productivity, and customer satisfaction, and provide regular reporting to management.

• Ensure all serviced products meet safety requirements and align with company policies and regulatory guidelines.

• Collaborate cross-functionally with regional service management, logistics, sales, and technical teams to support business objectives.

• Manage inventory of spare parts, tools, and equipment, ensuring cost efficiency and availability.

• Lead technical training sessions and ensure continuous upskilling of the service team.

Job Requirements 

• Diploma/Degree in Engineering, Computer Engineering/Science, Biomedical Engineering, or relevant technical discipline.

• Minimum 5 years of service experience in healthcare equipment, medical devices, or related technical field, with at least 2 years in a supervisory or managerial role.

• Strong understanding of medical device servicing, including smart bed connectivity, IT network integration, HL7/Epic systems, and data integration to EMR/EHR platforms.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279