Export Customer Service Executive in Air Freight Solution MNC (ID: 681188) - #1125637

Overview:
Join our esteemed Global Japanese Freight Forwarding Group as an Export Customer Service Executive, where your passion for exceptional customer service meets the fast-paced world of airfreight logistics. In this pivotal role, you’ll be the friendly face our customers rely on, ensuring seamless communication and support throughout their export journey. With a focus on timely responses and meticulous attention to detail, you will play a vital role in enhancing customer satisfaction while coordinating essential operations across multiple departments. This is your opportunity to thrive in a collaborative environment and contribute to the success of international trade!

Required Skills:

• Minimum N or O Level qualification.

• 1-2 years of experience in airfreight operations (export/import).

• Strong understanding of airfreight documentation and customs procedures.

• Proven ability to handle urgent shipments with a sense of urgency and responsibility.

• Proficient in basic computer applications (e.g., MS Excel, Word).

• Outstanding communication skills and a commitment to providing friendly and reliable customer service.

Nice to Have Skills:

• Direct working experience in freight forwarding.

• Familiarity with the latest changes in airline and governmental requirements.

• Experience in preparing customer reports.

Preferred Education and Experience:

• At least 1-2 years of relevant experience in airfreight operations.

• Candidates with direct export customer service experience will be considered for senior positions.

Other Requirements:

• Ability to respond to customer inquiries within 3 rings.

• Willingness to work independently and collaboratively within a multi-departmental team.

• Availability to monitor shipment statuses and communicate any irregularities effectively.

If you're ready to take the next step in your career and make a significant impact in the logistics industry, we invite you to apply for this exciting opportunity today! Click on “Apply” to start your journey with us. We look forward to connecting with you!

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