Executive - Case Management - #1124594

Roles and Responsibilities
1.       Case Management 

• Perform needs assessment of community dwelling seniors, including Community Screener, EBAS (for depression) and AMT

• Review care plan with relevant stakeholders 

• Facilitate timely and cost appropriate service referral and provision to seniors  

• Coordinate care with MWS services as well as external providers 

• Participate in case management discussions within MWS and with external service providers 

• Build resource map of services and other touchpoints that will benefit seniors living in centre boundary 

2.       Work with the Active Ageing Centre (AAC) Team to design, implement activities and programmes that focuses on building the seniors’ self-help capacity including 

• On-site and satellite active ageing programmes 

• Groupwork 

• Outreach events – going door-to-door to do Community Screener assessments and collaborate with community partners to organize outreach programmes 

3.       Administration – assist the Manager:

• Maintain documentation for audits  

• Prepare data for submission to MOH and AIC which includes but not limited to  

1. Register of Information and Referrals done 

2. Client satisfaction surveys 

3. CST documentation 

4. Working with volunteer management executives on Tracking of Befriending and Buddying list 

5. Register of activation of the alarm system (if applicable) 

6. KPIs of funded programmes 

• Achieve service requirements and meet MOH KPIs

• Perform any other admin duties as assigned by the Centre Manager 

Qualifications, Competencies & Experience  

• Diploma or Degree, preferably in Community and Social Services, Psychology, Counselling or Healthcare Services 

• Experiences in the social service sector will be an advantage 

• Ability to work on weekends, when required but time off will be provided  

• Passionate to work and interact with seniors in the community 

• Strong inter-personal skills and ability to converse with seniors, their families as well as external stakeholders  

• Ability to multi-task and work in teams 

• Excellent interpersonal communications and facilitation skills

• Good documentation skills

• Proficient in Microsoft Office