Quality Assurance Engineer (Customer) - #1123709

Responsibilities:

• Handle customer complaints, returns, and improvement requests; monitor progress and ensure efficient resolution.

• Coordinate customer audits, QA visits, and surveys, including follow-up activities to address findings.

• Manage customer requests and maintain relevant customer satisfaction metrics.

• Collaborate with cross-functional teams to resolve quality issues and meet customer requirements, driving product quality improvements.
   

Requirements:

• Minimum Bachelor's degree in Electronics Engineering, Electrical Engineering, Material Science, Chemistry and Physics.

• Basic understanding of semiconductor technology.

•  >3 years’ relevant experience in module process/integration and/or quality field handling customer.

•  Knowledge of problem solving (8D methodology), statistical techniques, production part approval process (PPAP) and planning/project management is an advantage

•  Knowledge of ISO9001/ISO/TS16949 or VDA6.3 standards and audit handling/experience is preferred

• Excellent communication and negotiation skills; capable of effective collaboration with external partners and customers.

• Proficiency in presentation skills