Customer Service Engineer (Dealer Support/Heavy Industry Machine/West) JF - #1123680

Job Description

• Liaise with the departments’ managers on machines, customers and staffs issues.

• Arrange for the opening of work order to execute jobs request.

• Control and monitor work progress.

• Raise local purpose order to cover outside work transactions.

• Provide after sales support with customers and internal departments.

• Mobilize pool of servicemen for optimum utilization.

• Arrange and organize works to sub-contractors.

• Assist in trouble-shooting problems as and when required.

• Close work orders and invoice to customer as soon as possible.

• Provide technical support for all the products line.

• Assists in recruitment of new servicemen, training and development.

• Supervise and guide staff on warranty SIM REPORTS.

• Administers Human Resource related matters, in relation to issues of annual leaves, medical leaves, safety discipline and grievance handling.

• Ensure the governing ISO procedures are observed and adhere to.

Requirement

• Diploma/Degree in Mechanical or Electrical Engineering or related field.

• Minimum 3–5 years of experience in service operations or heavy equipment industry.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

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