Service Manager [Advanced Material Analysis - XRD/XRF / $9,500] - #1123552

[Job ID: 1055660]

[Responsibilities]

• Plan and formulate mid to long term service strategy along business vision and strategy
• Review, plan and prepare Service Department’s budgets, forecast and management reports
• Manage and review customers’ quality claims and requests from customers and distributors
• Manage Service inventory in right level and manage subcontractors effectively and efficiently
• Lead service team to perform PM, service, secure customer’s acceptance of the preventive maintenance or repair. (PM involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the instrument performs to Rigaku’s specification)
• Qualify the instrument after service repair by executing operational and performance protocols including running verifications
• Coach/mentor and develop Service Engineers and create Asian Service Network
  jointly with distributors to improve the company’s reputation among customers
• Any other ad-hoc duties assigned by the manager

[Requirements]

• 8 years' experience diagnosing and repairing mechanical, electronic mechanical and/or electronic equipment with min 4 years in leadership role in analytical equipment.
• Experience in XRD / XRF products.
• Power user in Excel, able to create high-quality spreadsheets to interface with accounting software
• Comfortable to travel overseas for business trip

-------------------------------------------------------------------------------------------------------

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/
-------------------------------------------------------------------------------------------------------

EA License no.: 07C5771
EA Personnel Reg. No.: R2094050
EA Personnel Name: Ayumu Matsuki